Shipping & Returns

Delivery

Shipping rates

When will my order be shipped?

We do our utmost to deliver the order to your home as quickly as possible. We ensure that all orders are delivered within 1 to 3 working days. Our courier, BPOST delivers from Monday to Friday.

How can I track my order?
As soon as your order is sent from our distribution center you will receive a shipping confirmation with the track & trace code of your order. Once your order has been taken with the mail deliverer you can follow it.

I am not home when my order is delivered, what should I do?
No problem! The delivery person will put a note in your mailbox and let you know which steps you should take in order to obtain your package.

Return

Isn't the item exactly what you had in mind? A pity, but that can happen! You have a period of 14 calendar days to revoke the agreement and to inform us that you will return the item. When you return an item, €5,00 will be automatically deducted from your refund as a return fee. We will refund your order within 14 workdays. Without proof of shipment with a Track & Trace code lost returns will not be reimbursed.

What are the conditions?
Keep the articles in original condition and / or packaging including tag. If the item you return is damaged or the packaging is missing, we can hold you liable for the impairment that the property has undergone as a result and claim compensation for this that is proportional to this impairment.

How does it work?
Just visit the following link and follow the steps: https://justeve.shipping-portal.com/rp/